Privacy Policy

1. Who We Are

Rwaka.rw is operated by Lexnova AI Ltd, a Rwandan technology company committed to improving access to justice through AI-powered legal education and automation tools.

2. What Data We Collect

We may collect the following types of information only if you voluntarily provide it or it is automatically gathered for technical reasons:

• Personal Data (optional): Name, Email address, Contact information, Legal questions or descriptions that may include personal details.
• Technical and Usage Data: IP address, Device and browser details, Interaction logs with the chatbot, Site usage data, Cookies and analytics.

You can use Rwaka without providing any personal information. However, if you choose to submit identifiable details, that information will be handled confidentially and in accordance with this policy.

3. How We Collect Data

• Directly from you via chatbot interactions or contact forms
• Automatically through your browser or device when using our website

4. Consent and Use of the Chatbot

By choosing to use the chatbot, you consent to our collection and use of your data specifically for the following purposes:

• Answering your legal questions
• Improving Rwaka’s accuracy and user experience
• Conducting internal research and development
• Ensuring security and preventing misuse

We may use aggregated or anonymized data for analysis, academic research, or public legal education efforts.

5. Legal Basis for Processing

• Your consent when using the chatbot or forms
• Our legitimate interests in improving service delivery
• Legal obligations, where applicable

6. Data Sharing

We do not sell your data, and we do not share it with partner law firms or any external legal entities. We may share data only with:

• Authorized technical staff at Lexnova AI Ltd
• Trusted infrastructure providers (e.g., hosting or analytics platforms)
• Government authorities only when legally required

7. Data Security and Retention

We use industry-standard security measures to protect your information. Your data is retained only as long as necessary to:

• Serve the purposes described in this policy
• Maintain system integrity and security
• Comply with legal or regulatory obligations

8. Cookies and Tracking

Rwaka.rw uses cookies to analyze traffic and usage behavior and improve website performance and content delivery. You may disable cookies in your browser settings. However, this may affect your experience with some site features.

9. Children’s Privacy

Rwaka is available to users of all ages, as it is designed to promote public legal education and awareness. If you are under 18, we recommend involving a parent, guardian, or teacher when exploring legal content.

10. Your Rights

You have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw your consent at any time
• Object to specific types of data processing
• File a complaint with a data protection authority

To exercise these rights, contact us at: [email protected]

11. Changes to This Policy

We may revise this Privacy Policy periodically. Updates will be posted on this page, and the “Last Updated” date will reflect changes. We encourage you to review this policy regularly.

12. Contact Us

If you have any questions or concerns regarding your privacy, please contact:

Rwaka.rw – Powered by Lexnova AI Ltd
Email: [email protected]
Website: https://rwaka.rw